Refund and Returns

– Centrum tiskových služeb s.r.o

At Centrum Print, we strive to provide high-quality prints and exceptional customer service. However, we understand that there may be instances where you are not entirely satisfied with your purchase. Below is our refund policy, which outlines the conditions under which refunds and returns may be granted.

1. Eligibility for Refunds

Our refund policy is applicable to all products purchased from Centrum Print, with certain exceptions as detailed below:

• Custom Orders: Since custom orders (including personalized prints) are made to your specifications, they are non-refundable unless the product is faulty or damaged during shipping.
• Standard Products: For non-customized products, refunds are available within 14 days of receipt, provided that the items are returned in their original condition.

2. Conditions for Returns and Refunds

• Damaged or Defective Items: If the product arrives damaged or defective, please contact us within 7 days of receiving the item. We will require photographic evidence of the damage to assess the situation. In such cases, we offer a replacement or a full refund, including shipping costs.
• Wrong Item Received: If you receive an incorrect product, please notify us within 7 days. We will arrange for a replacement or issue a refund, including shipping costs.
• Change of Mind: For standard products, if you change your mind, you have the right to return the item within 14 days. The item must be unused and in its original packaging. Please note that the cost of return shipping will be your responsibility, and the original shipping fee will not be refunded.

3. Refund Process

• To initiate a refund or return, please contact our customer service team at [insert contact email]. Provide your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged items).
• Once your request is approved, we will provide instructions for returning the product.
• Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.

4. Non-Refundable Items

The following items are not eligible for a refund:

• Custom or personalized prints.
• Products returned without prior approval.
• Items not in their original condition, damaged due to improper use, or with missing parts.

5. Return Shipping

• For damaged or incorrect items, we will cover the cost of return shipping.
• For returns due to a change of mind, the customer is responsible for covering return shipping costs.

6. Contact Information

For any questions or concerns regarding refunds or returns, please contact us at:
Email: info@centrumprint.com
Phone: +420 774 673 784
Address: Varšavská 715/36, Vinohrady, Prague,Czechia

We are committed to ensuring your satisfaction and will work with you to resolve any issues as quickly and efficiently as possible.